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Chatbots & Assistants

Conversations that convert. Support that never sleeps.

Mwzn Chatbots deliver enterprise-grade conversational AI across every touchpoint — web, mobile, WhatsApp, and voice — with deep Arabic-English bilingual understanding, contextual memory, and seamless human handoff built in from day one.

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Natural language understanding in 30+ languages
Generative AI responses (GPT-4o, Claude)
Rule-based and ML hybrid flows
Custom intent training
Sentiment analysis and escalation triggers
GDPR / PDPL data handling

85%

Self-service resolution rate

<200ms

Average response latency

30+

Supported languages

10M+

Conversations per month

[ Capabilities ]

Everything you need, nothing you don't

Built for production from day one — no cobbled-together open-source toolchain required.

Bilingual Arabic-English

Native Arabic NLU with dialect awareness — Gulf, Levantine, Egyptian — alongside full English support. Switch languages mid-conversation without losing context.

Multi-Channel Deployment

Deploy once, run everywhere: web chat widget, WhatsApp Business, Telegram, Apple Messages for Business, mobile SDK, and voice IVR — all managed from a single dashboard.

Contextual Memory Engine

The assistant remembers customer history, preferences, and previous resolutions across sessions — delivering personalized interactions without asking users to repeat themselves.

Smart Human Handoff

When confidence drops below threshold, the bot smoothly transfers the conversation to a live agent — passing the full context, transcript, and suggested next action.

Conversation Analytics

Real-time dashboards tracking resolution rates, CSAT scores, escalation patterns, popular intents, and drop-off points — so you can continuously optimize performance.

No-Code Persona Builder

Define your assistant's name, tone, vocabulary, and personality through a visual interface. A/B test personas and roll out improvements without engineering support.

[ Process ]

How it works

A proven delivery process refined across 150+ enterprise AI deployments.

We seed your chatbot with 2,000+ industry-specific intents and train it on your product documentation, FAQs, and support history. Typical knowledge base onboarding takes 3-5 days.

Chatbots & Assistants

Conversations that convert. Support that never sleeps.

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[ Use Cases ]

Built for your industry

Telecommunications

Customer Self-Service Portal

STC deployed Mwzn Chatbots across their web and WhatsApp channels — handling billing queries, plan upgrades, and technical troubleshooting for 2.3 million monthly interactions.

63%

Reduction in call center volume

Banking & Finance

Arabic Banking Assistant

A regional bank launched a bilingual Arabic-English banking assistant handling account queries, transaction history, and card management — resolving 88% of queries without human agents.

88%

First-contact resolution rate

E-commerce

Order & Returns Automation

A regional e-commerce platform reduced customer service costs by 55% by automating order status, return processing, and shipping queries through WhatsApp Business integration.

55%

Reduction in support costs

[ Integrations ]